find(); return $status ? $status->toArray() : null; } /** * 获取或创建客服配置 */ public static function getOrCreate(int $adminId): array { $status = self::getByAdminId($adminId); if ($status === null) { $data = [ 'admin_id' => $adminId, 'max_sessions' => 10, 'is_enabled' => 1, 'create_time' => time(), 'update_time' => time(), ]; self::insert($data); $status = $data; } return $status; } /** * 更新最后在线时间 */ public static function updateLastOnlineTime(int $adminId): void { self::where('admin_id', $adminId)->update([ 'last_online_time' => time(), 'update_time' => time(), ]); } /** * 获取启用客服功能的管理员ID列表 */ public static function getEnabledAdminIds(): array { return self::where('is_enabled', 1)->column('admin_id'); } }