diff --git a/application/admin/view/chat/index.html b/application/admin/view/chat/index.html
new file mode 100644
index 0000000..923d4c2
--- /dev/null
+++ b/application/admin/view/chat/index.html
@@ -0,0 +1,1137 @@
+{include file="public/header" /}
+<style>
+/* 客服工作台整体样式 */
+.chat-workbench {
+    display: flex;
+    height: calc(100vh - 60px);
+    background: #f5f5f5;
+    gap: 10px;
+    padding: 10px;
+}
+
+/* 左侧会话列表 */
+.chat-sessions {
+    width: 280px;
+    min-width: 280px;
+    background: #fff;
+    border-radius: 4px;
+    display: flex;
+    flex-direction: column;
+    box-shadow: 0 1px 2px rgba(0,0,0,0.1);
+}
+.sessions-header {
+    padding: 15px;
+    border-bottom: 1px solid #e8e8e8;
+    display: flex;
+    justify-content: space-between;
+    align-items: center;
+}
+.sessions-header h3 {
+    margin: 0;
+    font-size: 16px;
+    font-weight: 600;
+    color: #333;
+}
+.sessions-tabs {
+    display: flex;
+    border-bottom: 1px solid #e8e8e8;
+}
+.sessions-tabs .tab-item {
+    flex: 1;
+    padding: 12px 0;
+    text-align: center;
+    cursor: pointer;
+    font-size: 13px;
+    color: #666;
+    border-bottom: 2px solid transparent;
+    transition: all 0.3s;
+}
+.sessions-tabs .tab-item:hover {
+    color: #009688;
+}
+.sessions-tabs .tab-item.active {
+    color: #009688;
+    border-bottom-color: #009688;
+}
+.sessions-tabs .tab-item .badge {
+    display: inline-block;
+    min-width: 18px;
+    height: 18px;
+    line-height: 18px;
+    padding: 0 5px;
+    font-size: 11px;
+    background: #ff5722;
+    color: #fff;
+    border-radius: 9px;
+    margin-left: 4px;
+}
+.sessions-list {
+    flex: 1;
+    overflow-y: auto;
+}
+.session-item {
+    display: flex;
+    align-items: center;
+    padding: 12px 15px;
+    cursor: pointer;
+    border-bottom: 1px solid #f5f5f5;
+    transition: background 0.2s;
+}
+.session-item:hover {
+    background: #f8f9fa;
+}
+.session-item.active {
+    background: #e8f5e9;
+    border-left: 3px solid #009688;
+}
+.session-avatar {
+    width: 44px;
+    height: 44px;
+    border-radius: 50%;
+    background: linear-gradient(135deg, #009688, #4db6ac);
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    color: #fff;
+    font-size: 16px;
+    font-weight: 600;
+    margin-right: 12px;
+    flex-shrink: 0;
+    position: relative;
+}
+.session-avatar .online-dot {
+    position: absolute;
+    bottom: 2px;
+    right: 2px;
+    width: 10px;
+    height: 10px;
+    background: #4caf50;
+    border: 2px solid #fff;
+    border-radius: 50%;
+}
+.session-info {
+    flex: 1;
+    min-width: 0;
+}
+.session-info .name-row {
+    display: flex;
+    justify-content: space-between;
+    align-items: center;
+    margin-bottom: 4px;
+}
+.session-info .username {
+    font-size: 14px;
+    font-weight: 500;
+    color: #333;
+    white-space: nowrap;
+    overflow: hidden;
+    text-overflow: ellipsis;
+}
+.session-info .time {
+    font-size: 11px;
+    color: #999;
+    flex-shrink: 0;
+    margin-left: 8px;
+}
+.session-info .last-msg {
+    font-size: 12px;
+    color: #999;
+    white-space: nowrap;
+    overflow: hidden;
+    text-overflow: ellipsis;
+}
+.session-badge {
+    min-width: 20px;
+    height: 20px;
+    line-height: 20px;
+    padding: 0 6px;
+    font-size: 11px;
+    background: #ff5722;
+    color: #fff;
+    border-radius: 10px;
+    text-align: center;
+    margin-left: 8px;
+}
+.sessions-empty {
+    padding: 40px 20px;
+    text-align: center;
+    color: #999;
+}
+.sessions-empty i {
+    font-size: 48px;
+    color: #ddd;
+    margin-bottom: 10px;
+}
+
+/* 中间聊天区域 */
+.chat-main {
+    flex: 1;
+    background: #fff;
+    border-radius: 4px;
+    display: flex;
+    flex-direction: column;
+    box-shadow: 0 1px 2px rgba(0,0,0,0.1);
+    min-width: 0;
+}
+.chat-header {
+    padding: 15px 20px;
+    border-bottom: 1px solid #e8e8e8;
+    display: flex;
+    justify-content: space-between;
+    align-items: center;
+}
+.chat-header .chat-title {
+    display: flex;
+    align-items: center;
+}
+.chat-header .chat-title h3 {
+    margin: 0;
+    font-size: 15px;
+    font-weight: 600;
+    color: #333;
+}
+.chat-header .chat-status {
+    display: flex;
+    align-items: center;
+    margin-left: 15px;
+    font-size: 12px;
+}
+.chat-header .chat-status .status-dot {
+    width: 8px;
+    height: 8px;
+    border-radius: 50%;
+    margin-right: 5px;
+}
+.chat-header .chat-status .status-dot.online {
+    background: #4caf50;
+}
+.chat-header .chat-status .status-dot.offline {
+    background: #9e9e9e;
+}
+.ws-status {
+    display: inline-flex;
+    align-items: center;
+    font-size: 12px;
+    padding: 4px 10px;
+    border-radius: 12px;
+    background: #ffebee;
+    color: #e53935;
+}
+.ws-status.connected {
+    background: #e8f5e9;
+    color: #43a047;
+}
+.ws-status i {
+    margin-right: 4px;
+}
+
+/* 消息区域 */
+.chat-messages {
+    flex: 1;
+    overflow-y: auto;
+    padding: 20px;
+    background: #f5f5f5;
+}
+.message-placeholder {
+    height: 100%;
+    display: flex;
+    flex-direction: column;
+    align-items: center;
+    justify-content: center;
+    color: #999;
+}
+.message-placeholder i {
+    font-size: 64px;
+    color: #ddd;
+    margin-bottom: 15px;
+}
+.message-placeholder p {
+    font-size: 14px;
+}
+.message-group {
+    margin-bottom: 20px;
+}
+.message-date {
+    text-align: center;
+    margin: 15px 0;
+}
+.message-date span {
+    display: inline-block;
+    padding: 4px 12px;
+    background: rgba(0,0,0,0.1);
+    border-radius: 12px;
+    font-size: 11px;
+    color: #666;
+}
+.message-row {
+    display: flex;
+    margin-bottom: 12px;
+}
+.message-row.user {
+    justify-content: flex-start;
+}
+.message-row.agent {
+    justify-content: flex-end;
+}
+.message-avatar {
+    width: 36px;
+    height: 36px;
+    border-radius: 50%;
+    background: #009688;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    color: #fff;
+    font-size: 14px;
+    flex-shrink: 0;
+}
+.message-row.user .message-avatar {
+    margin-right: 10px;
+    background: #607d8b;
+}
+.message-row.agent .message-avatar {
+    margin-left: 10px;
+    order: 2;
+}
+.message-content {
+    max-width: 60%;
+}
+.message-bubble {
+    padding: 10px 14px;
+    border-radius: 12px;
+    font-size: 14px;
+    line-height: 1.5;
+    word-break: break-word;
+}
+.message-row.user .message-bubble {
+    background: #fff;
+    color: #333;
+    border-top-left-radius: 4px;
+}
+.message-row.agent .message-bubble {
+    background: #009688;
+    color: #fff;
+    border-top-right-radius: 4px;
+}
+.message-bubble img {
+    max-width: 200px;
+    border-radius: 8px;
+    cursor: pointer;
+}
+.message-time {
+    font-size: 11px;
+    color: #999;
+    margin-top: 4px;
+}
+.message-row.agent .message-time {
+    text-align: right;
+}
+.typing-indicator {
+    display: none;
+    padding: 10px 20px;
+    color: #999;
+    font-size: 12px;
+}
+.typing-indicator.show {
+    display: block;
+}
+
+/* 输入区域 */
+.chat-input-area {
+    border-top: 1px solid #e8e8e8;
+    background: #fff;
+}
+.input-toolbar {
+    padding: 8px 15px;
+    display: flex;
+    align-items: center;
+    gap: 5px;
+    border-bottom: 1px solid #f0f0f0;
+}
+.input-toolbar .tool-btn {
+    height: 28px;
+    padding: 0 12px;
+    border: 1px solid #e8e8e8;
+    background: #fff;
+    border-radius: 4px;
+    cursor: pointer;
+    display: inline-flex;
+    align-items: center;
+    justify-content: center;
+    color: #666;
+    font-size: 12px;
+    transition: all 0.2s;
+}
+.input-toolbar .tool-btn:hover:not(:disabled) {
+    background: #f5f5f5;
+    color: #009688;
+    border-color: #009688;
+}
+.input-toolbar .tool-btn:disabled {
+    color: #ccc;
+    cursor: not-allowed;
+    border-color: #eee;
+}
+.input-wrapper {
+    padding: 10px 15px;
+    display: flex;
+    align-items: flex-end;
+    gap: 10px;
+}
+.input-wrapper textarea {
+    flex: 1;
+    border: 1px solid #e8e8e8;
+    border-radius: 8px;
+    padding: 10px 12px;
+    font-size: 14px;
+    resize: none;
+    outline: none;
+    min-height: 60px;
+    max-height: 120px;
+    transition: border-color 0.2s;
+}
+.input-wrapper textarea:focus {
+    border-color: #009688;
+}
+.input-wrapper textarea:disabled {
+    background: #f5f5f5;
+}
+.send-btn {
+    padding: 10px 24px;
+    background: #009688;
+    color: #fff;
+    border: none;
+    border-radius: 8px;
+    font-size: 14px;
+    cursor: pointer;
+    transition: background 0.2s;
+    white-space: nowrap;
+}
+.send-btn:hover:not(:disabled) {
+    background: #00796b;
+}
+.send-btn:disabled {
+    background: #ccc;
+    cursor: not-allowed;
+}
+
+/* 快捷回复面板 */
+.quick-reply-panel {
+    display: none;
+    position: absolute;
+    bottom: 100%;
+    left: 0;
+    right: 0;
+    background: #fff;
+    border: 1px solid #e8e8e8;
+    border-radius: 8px 8px 0 0;
+    box-shadow: 0 -2px 8px rgba(0,0,0,0.1);
+    max-height: 200px;
+    overflow-y: auto;
+}
+.quick-reply-panel.show {
+    display: block;
+}
+.quick-reply-item {
+    padding: 10px 15px;
+    cursor: pointer;
+    border-bottom: 1px solid #f5f5f5;
+    transition: background 0.2s;
+}
+.quick-reply-item:hover {
+    background: #f8f9fa;
+}
+.quick-reply-item .title {
+    font-size: 13px;
+    font-weight: 500;
+    color: #333;
+    margin-bottom: 3px;
+}
+.quick-reply-item .content {
+    font-size: 12px;
+    color: #999;
+    white-space: nowrap;
+    overflow: hidden;
+    text-overflow: ellipsis;
+}
+
+/* 右侧用户信息面板 */
+.chat-user-panel {
+    width: 260px;
+    min-width: 260px;
+    background: #fff;
+    border-radius: 4px;
+    display: none;
+    flex-direction: column;
+    box-shadow: 0 1px 2px rgba(0,0,0,0.1);
+}
+.chat-user-panel.show {
+    display: flex;
+}
+.user-profile {
+    padding: 25px 20px;
+    text-align: center;
+    border-bottom: 1px solid #e8e8e8;
+}
+.user-profile .avatar {
+    width: 72px;
+    height: 72px;
+    border-radius: 50%;
+    background: linear-gradient(135deg, #009688, #4db6ac);
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    color: #fff;
+    font-size: 28px;
+    font-weight: 600;
+    margin: 0 auto 12px;
+}
+.user-profile .username {
+    font-size: 16px;
+    font-weight: 600;
+    color: #333;
+    margin-bottom: 5px;
+}
+.user-profile .source-tag {
+    display: inline-block;
+    padding: 3px 10px;
+    background: #e8f5e9;
+    color: #009688;
+    border-radius: 12px;
+    font-size: 12px;
+}
+.user-details {
+    flex: 1;
+    padding: 15px;
+    overflow-y: auto;
+}
+.detail-item {
+    display: flex;
+    justify-content: space-between;
+    padding: 10px 0;
+    border-bottom: 1px solid #f5f5f5;
+}
+.detail-item .label {
+    font-size: 13px;
+    color: #999;
+}
+.detail-item .value {
+    font-size: 13px;
+    color: #333;
+    font-weight: 500;
+}
+.detail-item .value.money {
+    color: #ff9800;
+}
+.user-actions {
+    padding: 15px;
+    border-top: 1px solid #e8e8e8;
+}
+.user-actions .action-btn {
+    width: 100%;
+    padding: 10px;
+    margin-bottom: 8px;
+    border: 1px solid #e8e8e8;
+    background: #fff;
+    border-radius: 6px;
+    font-size: 13px;
+    cursor: pointer;
+    transition: all 0.2s;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+}
+.user-actions .action-btn i {
+    margin-right: 6px;
+}
+.user-actions .action-btn:hover {
+    border-color: #009688;
+    color: #009688;
+}
+.user-actions .action-btn.danger {
+    color: #e53935;
+}
+.user-actions .action-btn.danger:hover {
+    border-color: #e53935;
+    background: #ffebee;
+}
+</style>
+<body>
+<div class="chat-workbench">
+    <!-- 左侧会话列表 -->
+    <div class="chat-sessions">
+        <div class="sessions-header">
+            <h3>会话列表</h3>
+            <button class="layui-btn layui-btn-xs layui-btn-primary" id="refresh-sessions" title="刷新">刷新</button>
+        </div>
+        <div class="sessions-tabs">
+            <div class="tab-item active" data-status="1">
+                进行中 <span class="badge" id="active-count">0</span>
+            </div>
+            <div class="tab-item" data-status="0">
+                待接入 <span class="badge" id="pending-count">0</span>
+            </div>
+        </div>
+        <div class="sessions-list">
+            <div id="session-list"></div>
+            <div id="pending-list" style="display:none;"></div>
+        </div>
+    </div>
+
+    <!-- 中间聊天窗口 -->
+    <div class="chat-main">
+        <div class="chat-header">
+            <div class="chat-title">
+                <h3 id="chat-title">请选择会话</h3>
+                <div class="chat-status" id="user-status" style="display:none;">
+                    <span class="status-dot online"></span>
+                    <span>在线</span>
+                </div>
+            </div>
+            <div class="chat-header-actions">
+                <span class="ws-status" id="ws-status">未连接</span>
+                <button class="layui-btn layui-btn-xs layui-btn-danger" id="end-session" style="display:none;margin-left:10px;">结束会话</button>
+            </div>
+        </div>
+        <div class="chat-messages" id="message-area">
+            <div class="message-placeholder">
+                <div style="font-size:48px;color:#ddd;margin-bottom:15px;">💬</div>
+                <p>请从左侧选择一个会话开始聊天</p>
+            </div>
+        </div>
+        <div class="typing-indicator" id="typing-indicator">
+            用户正在输入...
+        </div>
+        <div class="chat-input-area" style="position:relative;">
+            <div class="quick-reply-panel" id="quick-reply-panel"></div>
+            <div class="input-toolbar">
+                <button class="tool-btn" id="show-quick-reply" title="快捷回复" disabled>快捷</button>
+            </div>
+            <div class="input-wrapper">
+                <textarea id="message-input" placeholder="输入消息，按 Enter 发送..." disabled></textarea>
+                <button class="send-btn" id="send-message" disabled>发送</button>
+            </div>
+        </div>
+    </div>
+
+    <!-- 右侧用户信息面板 -->
+    <div class="chat-user-panel" id="user-panel">
+        <div class="user-profile">
+            <div class="avatar" id="user-avatar">U</div>
+            <div class="username" id="user-username">-</div>
+            <span class="source-tag" id="user-source">-</span>
+        </div>
+        <div class="user-details">
+            <div class="detail-item">
+                <span class="label">账户余额</span>
+                <span class="value money" id="user-money">-</span>
+            </div>
+            <div class="detail-item">
+                <span class="label">会话ID</span>
+                <span class="value" id="session-id">-</span>
+            </div>
+            <div class="detail-item">
+                <span class="label">会话时长</span>
+                <span class="value" id="session-duration">-</span>
+            </div>
+        </div>
+        <div class="user-actions">
+            <button class="action-btn" id="view-user-detail">查看用户详情</button>
+            <button class="action-btn" id="view-chat-history">历史消息记录</button>
+            <button class="action-btn danger" id="end-session-panel" style="display:none;">结束会话</button>
+        </div>
+    </div>
+</div>
+
+<script src="https://cdnjs.cloudflare.com/ajax/libs/socket.io/2.5.0/socket.io.min.js"></script>
+<script>
+layui.use(['layer', 'upload'], function(){
+    var layer = layui.layer;
+    var upload = layui.upload;
+
+    var adminId = {$admin_id};
+    var loginToken = '{$login_token}';
+    var currentSessionId = null;
+    var currentSession = null;
+    var socket = null;
+    var currentTab = 1; // 1=进行中, 0=待接入
+    var sessionStartTime = null;
+    var durationTimer = null;
+
+    // WebSocket连接
+    function connectWebSocket() {
+        console.log('开始连接WebSocket...');
+        socket = io('wss://api.g7g7.top', {
+            transports: ['websocket'],
+            reconnection: true,
+            reconnectionDelay: 1000,
+            reconnectionAttempts: 5
+        });
+
+        socket.on('connect', function() {
+            console.log('Socket.IO connect 事件触发, socket.id:', socket.id);
+            updateWsStatus(true);
+            socket.emit('chat.connect', {
+                token: loginToken,
+                role: 'agent',
+                maxSessions: {$admin_status.max_sessions}
+            });
+            console.log('已发送 chat.connect 事件');
+        });
+
+        socket.on('disconnect', function(reason) {
+            console.log('Socket.IO disconnect 事件触发, 原因:', reason);
+            updateWsStatus(false);
+        });
+
+        socket.on('connect_error', function(error) {
+            console.log('Socket.IO connect_error:', error);
+            updateWsStatus(false);
+        });
+
+        socket.on('chat_connected', function(data) {
+            if (data.success) {
+                layer.msg('连接成功', {icon: 1, time: 1500});
+                loadSessions();
+                loadPendingSessions();
+            } else {
+                layer.msg('连接失败: ' + data.error, {icon: 2});
+            }
+        });
+
+        socket.on('chat_message_new', function(data) {
+            if (data.sessionId == currentSessionId) {
+                appendMessage(data, 'user');
+                playNotificationSound();
+            } else {
+                playNotificationSound();
+            }
+            loadSessions();
+        });
+
+        socket.on('chat_session_new', function(data) {
+            layer.msg('新会话分配', {icon: 1});
+            playNotificationSound();
+            loadSessions();
+        });
+
+        socket.on('chat_session_ended', function(data) {
+            if (data.sessionId == currentSessionId) {
+                layer.msg('会话已结束', {icon: 0});
+                closeCurrentSession();
+            }
+            loadSessions();
+        });
+
+        socket.on('chat_user_typing', function(data) {
+            if (data.sessionId == currentSessionId) {
+                showTypingIndicator();
+            }
+        });
+
+        // 心跳
+        setInterval(function() {
+            if (socket && socket.connected) {
+                socket.emit('chat.ping', {});
+            }
+        }, 25000);
+    }
+
+    // 更新WebSocket状态显示
+    function updateWsStatus(connected) {
+        var $status = $('#ws-status');
+        if (connected) {
+            $status.addClass('connected').text('已连接');
+        } else {
+            $status.removeClass('connected').text('未连接');
+        }
+    }
+
+    // 播放提示音
+    function playNotificationSound() {
+        // 可以添加提示音逻辑
+    }
+
+    // 显示打字指示器
+    function showTypingIndicator() {
+        var $indicator = $('#typing-indicator');
+        $indicator.addClass('show');
+        setTimeout(function() {
+            $indicator.removeClass('show');
+        }, 3000);
+    }
+
+    // 加载会话列表
+    function loadSessions() {
+        $.get('/chat/sessions', {status: 1}, function(res) {
+            if (res.code === 0) {
+                $('#active-count').text(res.data.length);
+                renderSessionList(res.data, '#session-list');
+            }
+        });
+    }
+
+    // 加载待分配会话
+    function loadPendingSessions() {
+        $.get('/chat/pending', function(res) {
+            if (res.code === 0) {
+                $('#pending-count').text(res.data.length);
+                renderSessionList(res.data, '#pending-list');
+            }
+        });
+    }
+
+    // 渲染会话列表
+    function renderSessionList(sessions, container) {
+        var html = '';
+        if (sessions.length === 0) {
+            html = '<div class="sessions-empty">';
+            html += '<div style="font-size:36px;color:#ddd;margin-bottom:10px;">💬</div>';
+            html += '<p>暂无会话</p>';
+            html += '</div>';
+        } else {
+            sessions.forEach(function(session) {
+                var isActive = session.id == currentSessionId ? ' active' : '';
+                var username = session.user_info ? session.user_info.username : '未知用户';
+                var firstChar = username.charAt(0).toUpperCase();
+                var unreadBadge = session.unread_count > 0 ? '<span class="session-badge">' + session.unread_count + '</span>' : '';
+                var lastMsg = session.last_msg || '暂无消息';
+                if (lastMsg.length > 20) lastMsg = lastMsg.substring(0, 20) + '...';
+
+                html += '<div class="session-item' + isActive + '" data-id="' + session.id + '">';
+                html += '  <div class="session-avatar">' + firstChar + '<span class="online-dot"></span></div>';
+                html += '  <div class="session-info">';
+                html += '    <div class="name-row">';
+                html += '      <span class="username">' + username + '</span>';
+                html += '      <span class="time">' + (session.last_msg_time_fmt || '') + '</span>';
+                html += '    </div>';
+                html += '    <div class="last-msg">' + lastMsg + '</div>';
+                html += '  </div>';
+                html += unreadBadge;
+                html += '</div>';
+            });
+        }
+        $(container).html(html);
+
+        // 绑定点击事件
+        $(container + ' .session-item').click(function() {
+            var sessionId = $(this).data('id');
+            openSession(sessionId);
+        });
+    }
+
+    // 打开会话
+    function openSession(sessionId) {
+        // 移除之前的选中状态
+        $('.session-item').removeClass('active');
+        $('.session-item[data-id="' + sessionId + '"]').addClass('active');
+
+        currentSessionId = sessionId;
+
+        // 加载消息
+        $.get('/chat/messages', {session_id: sessionId}, function(res) {
+            if (res.code === 0) {
+                $('#message-area').html('');
+                res.data.forEach(function(msg) {
+                    appendMessage(msg, msg.sender_type === 1 ? 'user' : 'agent');
+                });
+                scrollToBottom();
+            }
+        });
+
+        // 获取会话详情
+        $.get('/chat/sessions', {status: 1}, function(res) {
+            if (res.code === 0) {
+                var session = res.data.find(function(s) { return s.id == sessionId; });
+                if (session) {
+                    currentSession = session;
+                    var username = session.user_info ? session.user_info.username : '未知用户';
+                    var money = session.user_info ? session.user_info.money : '-';
+                    var sourceName = session.source_name || '-';
+                    var firstChar = username.charAt(0).toUpperCase();
+
+                    // 更新聊天头部
+                    $('#chat-title').text(username);
+                    $('#user-status').show();
+                    $('#end-session').show();
+
+                    // 更新右侧用户面板
+                    $('#user-avatar').text(firstChar);
+                    $('#user-username').text(username);
+                    $('#user-money').text(money);
+                    $('#user-source').text(sourceName);
+                    $('#session-id').text(session.id);
+                    $('#user-panel').addClass('show');
+                    $('#end-session-panel').show();
+
+                    // 启用输入
+                    $('#message-input, #send-message, #show-quick-reply').prop('disabled', false);
+
+                    // 开始计时
+                    startDurationTimer(session.create_time);
+                }
+            }
+        });
+    }
+
+    // 会话时长计时器
+    function startDurationTimer(startTime) {
+        if (durationTimer) clearInterval(durationTimer);
+        sessionStartTime = new Date(startTime).getTime();
+
+        function updateDuration() {
+            var now = Date.now();
+            var diff = Math.floor((now - sessionStartTime) / 1000);
+            var hours = Math.floor(diff / 3600);
+            var minutes = Math.floor((diff % 3600) / 60);
+            var seconds = diff % 60;
+            var str = '';
+            if (hours > 0) str += hours + '时';
+            str += minutes + '分' + seconds + '秒';
+            $('#session-duration').text(str);
+        }
+
+        updateDuration();
+        durationTimer = setInterval(updateDuration, 1000);
+    }
+
+    // 追加消息
+    function appendMessage(msg, type) {
+        var content = msg.content || (msg.data ? msg.data.content : '');
+        var time = msg.create_time_fmt || new Date().toLocaleTimeString();
+        var isImage = msg.msg_type === 2 || (msg.data && msg.data.msgType === 2);
+        var username = type === 'user' ? (currentSession && currentSession.user_info ? currentSession.user_info.username : 'U') : '客服';
+        var firstChar = username.charAt(0).toUpperCase();
+
+        var html = '<div class="message-row ' + type + '">';
+        html += '  <div class="message-avatar">' + firstChar + '</div>';
+        html += '  <div class="message-content">';
+        html += '    <div class="message-bubble">';
+        if (isImage) {
+            html += '<img src="' + content + '" onclick="layer.photos({photos: {data: [{src: \'' + content + '\'}]}})">';
+        } else {
+            html += escapeHtml(content);
+        }
+        html += '    </div>';
+        html += '    <div class="message-time">' + time + '</div>';
+        html += '  </div>';
+        html += '</div>';
+
+        $('#message-area').append(html);
+        scrollToBottom();
+    }
+
+    // HTML转义
+    function escapeHtml(text) {
+        var div = document.createElement('div');
+        div.textContent = text;
+        return div.innerHTML;
+    }
+
+    // 滚动到底部
+    function scrollToBottom() {
+        var area = document.getElementById('message-area');
+        area.scrollTop = area.scrollHeight;
+    }
+
+    // 发送消息
+    $('#send-message').click(function() {
+        sendMessage();
+    });
+
+    function sendMessage() {
+        var content = $('#message-input').val().trim();
+        if (!content) {
+            layer.msg('请输入消息', {icon: 0});
+            return;
+        }
+        if (!currentSessionId) {
+            layer.msg('请先选择会话', {icon: 0});
+            return;
+        }
+
+        socket.emit('chat.message.send', {
+            sessionId: currentSessionId,
+            msgType: 1,
+            content: content,
+            clientMsgId: Date.now()
+        });
+
+        appendMessage({content: content, create_time_fmt: new Date().toLocaleTimeString()}, 'agent');
+        $('#message-input').val('');
+    }
+
+    // 回车发送
+    $('#message-input').keypress(function(e) {
+        if (e.which === 13 && !e.shiftKey) {
+            e.preventDefault();
+            sendMessage();
+        }
+    });
+
+    // 结束会话
+    function endCurrentSession() {
+        if (!currentSessionId) return;
+        layer.confirm('确定结束此会话?', {icon: 3, title: '提示'}, function(index) {
+            $.post('/chat/endSession', {session_id: currentSessionId}, function(res) {
+                if (res.code === 0) {
+                    layer.msg('会话已结束', {icon: 1});
+                    closeCurrentSession();
+                    loadSessions();
+                } else {
+                    layer.msg(res.msg || '操作失败', {icon: 2});
+                }
+            });
+            layer.close(index);
+        });
+    }
+
+    $('#end-session, #end-session-panel').click(endCurrentSession);
+
+    // 关闭当前会话
+    function closeCurrentSession() {
+        currentSessionId = null;
+        currentSession = null;
+        if (durationTimer) clearInterval(durationTimer);
+
+        $('#chat-title').text('请选择会话');
+        $('#user-status').hide();
+        $('#end-session').hide();
+        $('#user-panel').removeClass('show');
+        $('#end-session-panel').hide();
+        $('#message-input, #send-message, #show-quick-reply').prop('disabled', true);
+        $('#message-area').html('<div class="message-placeholder"><div style="font-size:48px;color:#ddd;margin-bottom:15px;">💬</div><p>请从左侧选择一个会话开始聊天</p></div>');
+
+        $('.session-item').removeClass('active');
+    }
+
+    // 快捷回复
+    var quickReplyLoaded = false;
+    var quickReplies = [];
+
+    function loadQuickReplies() {
+        $.get('/chat/quickReplies', function(res) {
+            if (res.code === 0) {
+                quickReplies = res.data;
+                quickReplyLoaded = true;
+                renderQuickReplyPanel();
+            }
+        });
+    }
+
+    function renderQuickReplyPanel() {
+        var html = '';
+        quickReplies.forEach(function(item) {
+            html += '<div class="quick-reply-item" data-content="' + escapeHtml(item.content) + '">';
+            html += '  <div class="title">' + escapeHtml(item.title) + '</div>';
+            html += '  <div class="content">' + escapeHtml(item.content.substring(0, 50)) + (item.content.length > 50 ? '...' : '') + '</div>';
+            html += '</div>';
+        });
+        $('#quick-reply-panel').html(html);
+
+        $('#quick-reply-panel .quick-reply-item').click(function() {
+            var content = $(this).data('content');
+            $('#message-input').val(content);
+            $('#quick-reply-panel').removeClass('show');
+            $('#message-input').focus();
+        });
+    }
+
+    $('#show-quick-reply').click(function() {
+        if (!quickReplyLoaded) {
+            loadQuickReplies();
+        }
+        $('#quick-reply-panel').toggleClass('show');
+    });
+
+    // 点击其他地方关闭快捷回复面板
+    $(document).click(function(e) {
+        if (!$(e.target).closest('#show-quick-reply, #quick-reply-panel').length) {
+            $('#quick-reply-panel').removeClass('show');
+        }
+    });
+
+    // 刷新会话
+    $('#refresh-sessions').click(function() {
+        loadSessions();
+        loadPendingSessions();
+        layer.msg('已刷新', {icon: 1, time: 1000});
+    });
+
+    // 标签切换
+    $('.sessions-tabs .tab-item').click(function() {
+        var status = $(this).data('status');
+        currentTab = status;
+
+        $(this).addClass('active').siblings().removeClass('active');
+
+        if (status === 0) {
+            $('#session-list').hide();
+            $('#pending-list').show();
+            loadPendingSessions();
+        } else {
+            $('#pending-list').hide();
+            $('#session-list').show();
+            loadSessions();
+        }
+    });
+
+    // 图片上传
+    upload.render({
+        elem: '#upload-image',
+        url: '/chat/upload',
+        accept: 'images',
+        before: function() {
+            layer.load(1);
+        },
+        done: function(res) {
+            layer.closeAll('loading');
+            if (res.code === 0) {
+                socket.emit('chat.message.send', {
+                    sessionId: currentSessionId,
+                    msgType: 2,
+                    content: res.url,
+                    clientMsgId: Date.now()
+                });
+                appendMessage({content: res.url, msg_type: 2, create_time_fmt: new Date().toLocaleTimeString()}, 'agent');
+            } else {
+                layer.msg(res.msg || '上传失败', {icon: 2});
+            }
+        },
+        error: function() {
+            layer.closeAll('loading');
+            layer.msg('上传失败', {icon: 2});
+        }
+    });
+
+    // 查看用户详情
+    $('#view-user-detail').click(function() {
+        if (currentSession && currentSession.user_id) {
+            layer.open({
+                type: 2,
+                title: '用户详情',
+                area: ['800px', '600px'],
+                content: '/player/player_edit?id=' + currentSession.user_id
+            });
+        }
+    });
+
+    // 查看历史记录
+    $('#view-chat-history').click(function() {
+        if (currentSessionId) {
+            layer.open({
+                type: 2,
+                title: '历史消息记录',
+                area: ['800px', '600px'],
+                content: '/chat/record?session_id=' + currentSessionId
+            });
+        }
+    });
+
+    // 初始化
+    connectWebSocket();
+    loadQuickReplies();
+});
+</script>
+</body>
+</html>